|  line  | 
 stmt  | 
 bran  | 
 cond  | 
 sub  | 
 pod  | 
 time  | 
 code  | 
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1
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 package RT::Extension::Converter::RT3;  | 
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2
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    | 
| 
3
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1
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1
  
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1702
 | 
 use warnings;  | 
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1
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2
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    | 
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1
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26
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    | 
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4
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1
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1
  
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4
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 use strict;  | 
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1
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2
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    | 
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1
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26
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    | 
| 
5
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1
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1
  
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4
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 use base qw(Class::Accessor::Fast);  | 
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1
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2
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    | 
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1
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87
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    | 
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6
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 __PACKAGE__->mk_accessors(qw(config _merge_list));  | 
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7
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    | 
| 
8
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1
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1
  
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709
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 use RT::Extension::Converter::RT3::Config;  | 
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1
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3
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    | 
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1
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9
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    | 
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9
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1
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1
  
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1121
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 use Encode;  | 
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1
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18145
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1
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126
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    | 
| 
10
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1
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1
  
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783
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 use Date::Format;  | 
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1
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7603
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    | 
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1
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84
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    | 
| 
11
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1
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1
  
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1426
 | 
 use MIME::Parser;  | 
| 
 
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1
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 | 
136967
 | 
    | 
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1
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42
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    | 
| 
12
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1
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1
  
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11
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 use Carp;  | 
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1
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2
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    | 
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1
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8009
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13
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    | 
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14
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 =head1 NAME  | 
| 
15
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    | 
| 
16
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 | 
 RT::Extension::Converter::RT3 - Handle the RT3 side of a conversion  | 
| 
17
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    | 
| 
18
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    | 
| 
19
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 =head1 SYNOPSIS  | 
| 
20
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    | 
| 
21
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 | 
     use RT::Extension::Converter::RT3;  | 
| 
22
 | 
 
 | 
 
 | 
 
 | 
 
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 | 
 
 | 
     my $converter = RT::Extension::Converter::RT3->new;  | 
| 
23
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    | 
| 
24
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 =head1 DESCRIPTION  | 
| 
25
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    | 
| 
26
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 | 
 Object that should be used by converter scripts to   | 
| 
27
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    | 
| 
28
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 =head1 METHODS  | 
| 
29
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    | 
| 
30
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 | 
 =head2 new  | 
| 
31
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    | 
| 
32
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 Returns a converter object after setting up things such as the config  | 
| 
33
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    | 
| 
34
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 | 
 =cut  | 
| 
35
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    | 
| 
36
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 | 
 sub new {  | 
| 
37
 | 
0
 | 
 
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 | 
  
0
  
 | 
  
1
  
 | 
 
 | 
     my $class = shift;  | 
| 
38
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    | 
| 
39
 | 
0
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 | 
     my $self = $class->SUPER::new(@_);  | 
| 
40
 | 
0
 | 
 
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 | 
 
 | 
     $self->config(RT::Extension::Converter::RT3::Config->new);  | 
| 
41
 | 
0
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     return $self;  | 
| 
42
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 }  | 
| 
43
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    | 
| 
44
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 | 
 =head2 config   | 
| 
45
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    | 
| 
46
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 | 
 Returns a config object  | 
| 
47
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    | 
| 
48
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 | 
 =head2 create_user  | 
| 
49
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 | 
    | 
| 
50
 | 
 
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 | 
 Creates a new user, expects a hash of valid values for RT3's  | 
| 
51
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 User::Create method plus one special SuperUser argument  | 
| 
52
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 that will cause SuperUser rights to be granted after creation  | 
| 
53
 | 
 
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 | 
 
 | 
 
 | 
 
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 | 
    | 
| 
54
 | 
 
 | 
 
 | 
 
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 | 
 
 | 
 
 | 
 returns an RT::User object, or undef on failure  | 
| 
55
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 | 
    | 
| 
56
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 | 
 =cut  | 
| 
57
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 | 
    | 
| 
58
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 sub create_user {  | 
| 
59
 | 
0
 | 
 
 | 
 
 | 
  
0
  
 | 
  
1
  
 | 
 
 | 
     my $self = shift;  | 
| 
60
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my %args = ( Privileged => 1, @_ );  | 
| 
61
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
62
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     # this is very RT1'y, because we kept super user rights  | 
| 
63
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     # in the users table  | 
| 
64
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $is_superuser = delete $args{SuperUser};  | 
| 
65
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     if ($args{Name} eq 'root') {  | 
| 
66
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         $is_superuser = 1;  | 
| 
67
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
68
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
69
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $user = RT::User->new($RT::SystemUser);  | 
| 
70
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
71
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     %args = %{$self->_encode_data(\%args)};  | 
| 
 
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
72
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     $user->Load( $args{Name} );  | 
| 
73
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
74
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     if ($user->Id) {  | 
| 
75
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         print "\nLoaded ".$user->Name." from the database" if $self->config->debug;  | 
| 
76
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         return $user;  | 
| 
77
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
78
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
       | 
| 
79
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     local $RT::MinimumPasswordLength = 1; # some people from RT1 have short passwords  | 
| 
80
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my ($val, $msg) =  $user->Create( %args );  | 
| 
81
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
82
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     if ($val) {  | 
| 
83
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         print "\nAdded user ".$user->Name if $self->config->debug;  | 
| 
84
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         if ($is_superuser) {  | 
| 
85
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $user->PrincipalObj->GrantRight( Right => 'SuperUser', Object => $RT::System );  | 
| 
86
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             print " as superuser" if $self->config->debug;  | 
| 
87
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }  | 
| 
88
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         return $user;  | 
| 
89
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     } else {  | 
| 
90
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         print "\nfailed to create user $args{Name}: $msg";  | 
| 
91
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         return;  | 
| 
92
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
93
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
94
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 }  | 
| 
95
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
96
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head2 create_queue  | 
| 
97
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
98
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Creates a new queue, expects a hash of valid values for RT3's  | 
| 
99
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Queue::Create method  | 
| 
100
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
101
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 returns an RT::Queue object, or undef on failure  | 
| 
102
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
103
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =cut  | 
| 
104
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
105
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 sub create_queue {  | 
| 
106
 | 
0
 | 
 
 | 
 
 | 
  
0
  
 | 
  
1
  
 | 
 
 | 
     my $self = shift;  | 
| 
107
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my %args = @_;  | 
| 
108
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
109
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     # RT3 really doesn't like undef arguments  | 
| 
110
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     %args = map { $_ => $args{$_} } grep { defined $args{$_} } keys %args;  | 
| 
 
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
111
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
112
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $queue = RT::Queue->new($RT::SystemUser);  | 
| 
113
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
114
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     %args = %{$self->_encode_data(\%args)};  | 
| 
 
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
115
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     # Try to load up the current queue by name. avoids duplication.  | 
| 
116
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     $queue->Load($args{Name});  | 
| 
117
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
       | 
| 
118
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     #if the queue isn't there, create one.  | 
| 
119
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     if ($queue->id) {  | 
| 
120
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         print "\nLoaded queue ".$queue->Name." from the database" if $self->config->debug;  | 
| 
121
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         return $queue;  | 
| 
122
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
123
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
124
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my ($val, $msg) = $queue->Create(%args);  | 
| 
125
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
126
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     if ($val) {  | 
| 
127
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         print "\nAdded queue ".$queue->Name if $self->config->debug;  | 
| 
128
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         return $queue;  | 
| 
129
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     } else {  | 
| 
130
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         print "\nfailed to create queue [$args{Name}]: $msg";  | 
| 
131
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         return;  | 
| 
132
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
133
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
134
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 }  | 
| 
135
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
136
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head3 create_queue_area  | 
| 
137
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
138
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Takes   | 
| 
139
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
  Queue => RT::Queue, Area => Area's name  | 
| 
140
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
141
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Returns an error message if making the appropriate custom fields fails.  | 
| 
142
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Otherwise returns the empty string  | 
| 
143
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
144
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 This is rather RT1 specific.  RT2 has a more hierarchical Keyword  | 
| 
145
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 option that translates into CFs.  Areas are the RT1 "custom field"   | 
| 
146
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 but there was only one of them, so we just make an RT3 Custom Field  | 
| 
147
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 called Area and whack a simple select list into it  | 
| 
148
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
149
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =cut  | 
| 
150
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
151
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 sub create_queue_area {  | 
| 
152
 | 
0
 | 
 
 | 
 
 | 
  
0
  
 | 
  
1
  
 | 
 
 | 
     my $self = shift;  | 
| 
153
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my %args = @_;  | 
| 
154
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $queue = delete $args{Queue};  | 
| 
155
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
156
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     %args = %{$self->_encode_data(\%args)};  | 
| 
 
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
157
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
158
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $cf = $self->_create_queue_area_cf($queue);  | 
| 
159
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
160
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     if ($self->config->debug) {  | 
| 
161
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         print "\nAdding $args{Area} to the area for ".$queue->Name;  | 
| 
162
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
163
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
164
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my ($val,$msg) = $cf->AddValue( Name => $args{Area} );  | 
| 
165
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     return $val ? '' : $msg ;  | 
| 
166
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 }  | 
| 
167
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
168
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head3 _create_queue_area_cf  | 
| 
169
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
170
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Wraps up the nasty logic of loading/creating a CF for the area  | 
| 
171
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
172
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =cut  | 
| 
173
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
174
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 sub _create_queue_area_cf {  | 
| 
175
 | 
0
 | 
 
 | 
 
 | 
  
0
  
 | 
 
 | 
 
 | 
     my $self = shift;  | 
| 
176
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $queue = shift;  | 
| 
177
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
178
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     # load up the custom field  | 
| 
179
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $cf = RT::CustomField->new($RT::SystemUser);  | 
| 
180
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     $cf->LoadByName(  | 
| 
181
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         Name  => 'Area',  | 
| 
182
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         Queue => $queue->Id  | 
| 
183
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     );    | 
| 
184
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
185
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     # look for an existing cf not assigned to this queue yet  | 
| 
186
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     unless ($cf->Id) {  | 
| 
187
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         $cf->LoadByName( Name => 'Area' );  | 
| 
188
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         if ($cf->Id) {  | 
| 
189
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $cf->AddToObject( $queue );  | 
| 
190
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }     | 
| 
191
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }     | 
| 
192
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
193
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     unless ($cf->Id) {  | 
| 
194
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         $cf->Create(   | 
| 
195
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             Name     => 'Area',  | 
| 
196
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             Type     => 'SelectSingle',  | 
| 
197
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             Queue    => $queue->Id  | 
| 
198
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         );    | 
| 
199
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }     | 
| 
200
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     unless ( $cf->Id ) {  | 
| 
201
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         print "\nCouldn't create custom field Area for queue" . $queue->Name;  | 
| 
202
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
203
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
204
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     return $cf;  | 
| 
205
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
206
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 }  | 
| 
207
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
208
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head2 create_queue_acl   | 
| 
209
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
210
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Takes   | 
| 
211
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
  Queue => RT::Queue  | 
| 
212
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
  Acl => acl data from RT1  | 
| 
213
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
214
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Sets a number of new rights based on the old display/manipulate/admin   | 
| 
215
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 categories.  This should probably be reworked manually to use groups  | 
| 
216
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 once RT3 is being tested.  But, if you have a lot of users, this will  | 
| 
217
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 at least get you converted.  | 
| 
218
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
219
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 XXX Possibly create 3 groups, granting rights on the queues and  | 
| 
220
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 adding users to the groups, rather than doing individual rights  | 
| 
221
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
222
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =cut  | 
| 
223
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
224
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 sub create_queue_acl {  | 
| 
225
 | 
0
 | 
 
 | 
 
 | 
  
0
  
 | 
  
1
  
 | 
 
 | 
     my $self = shift;  | 
| 
226
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my %args = @_;  | 
| 
227
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
228
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $queue    = $args{Queue};  | 
| 
229
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $acl      = $args{Acl};  | 
| 
230
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $username = delete $acl->{user_id};  | 
| 
231
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
232
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
233
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my %rightlist = (  | 
| 
234
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
        display    => [qw(SeeQueue ShowTemplate ShowScrips   | 
| 
235
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                          ShowTicket ShowTicketComments)],  | 
| 
236
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
        manipulate => [qw(CreateTicket ReplyToTicket CommentOnTicket   | 
| 
237
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                          OwnTicket ModifyTicket DeleteTicket)],  | 
| 
238
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
        admin      => [qw(ModifyACL ModifyQueueWatchers AdminCustomField  | 
| 
239
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                          ModifyTemplate ModifyScrips)]   | 
| 
240
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     );  | 
| 
241
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
242
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my @rights = map { @{$rightlist{$_}||[]} } keys %$acl;  | 
| 
 
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
243
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
244
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     return unless @rights;  | 
| 
245
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
       | 
| 
246
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $user = RT::User->new($RT::SystemUser);  | 
| 
247
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     $user->Load($username);  | 
| 
248
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
       | 
| 
249
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     unless ($user->id) {  | 
| 
250
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         return "\nCouldn't find user $username Not granting rights\n";  | 
| 
251
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
252
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
253
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $principal = $user->PrincipalObj;  | 
| 
254
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
       | 
| 
255
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     print "\nAdding rights for $username to ".$queue->Name if $self->config->debug;  | 
| 
256
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     foreach my $right (@rights) {  | 
| 
257
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         print "...$right" if $self->config->debug;  | 
| 
258
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         my ($val,$msg) = $principal->GrantRight( Right  => $right,  | 
| 
259
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                                                  Object  => $queue);  | 
| 
260
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         unless ($val) {  | 
| 
261
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             return "\nFailed to grant $right to $username: $msg\n";  | 
| 
262
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }  | 
| 
263
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
264
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
       | 
| 
265
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     print "...adding as AdminCc." if $self->config->debug;  | 
| 
266
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my ($val,$msg) = $queue->AddWatcher( Type        => 'AdminCC',   | 
| 
267
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                                          PrincipalId => $principal->Id );  | 
| 
268
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     unless ($val) {  | 
| 
269
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         return "\nFailed to make $username an AdminCc: $msg\n";  | 
| 
270
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
271
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
272
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     return;  | 
| 
273
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 }  | 
| 
274
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
275
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head3 create_ticket   | 
| 
276
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
277
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Takes arguments similar to RT3::Ticket's Create.  | 
| 
278
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Will take a Requestors argument and try to chop it up into  | 
| 
279
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 individual Requestor values.  | 
| 
280
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
281
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =cut  | 
| 
282
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
283
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 sub create_ticket {  | 
| 
284
 | 
0
 | 
 
 | 
 
 | 
  
0
  
 | 
  
1
  
 | 
 
 | 
     my $self = shift;  | 
| 
285
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my %args = @_;  | 
| 
286
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
287
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     # track what merges need to be done later, after all  | 
| 
288
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     # the tickets are created (Rather than playing games  | 
| 
289
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     # to see if the ticket we're merging into has been   | 
| 
290
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     # created yet)  | 
| 
291
 | 
0
 | 
  
  0
  
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
     if ($args{EffectiveId} && $args{EffectiveId} != $args{id}) {  | 
| 
292
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             print "merging into $args{EffectiveId}";  | 
| 
293
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $self->_merges( ticket => $args{id},  | 
| 
294
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                             into   => $args{EffectiveId} );  | 
| 
295
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $args{Status} = 'resolved';  | 
| 
296
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
297
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
298
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     if ($args{Status} eq 'dead') {  | 
| 
299
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         $args{Status} = 'resolved';  | 
| 
300
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
301
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
302
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my @requestors = split(',',$args{Requestors});  | 
| 
303
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
           | 
| 
304
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     # if they had an old queue, stuff the new one into general  | 
| 
305
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $queue = new RT::Queue($RT::SystemUser);  | 
| 
306
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     $queue->Load($args{Queue});  | 
| 
307
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     unless ($queue->id) {  | 
| 
308
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         print "...can't find queue id for $args{id} queue $args{Queue} - using default";  | 
| 
309
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         $queue->Load($self->config->default_queue);  | 
| 
310
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
311
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     $args{Queue} = $queue;  | 
| 
312
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
           | 
| 
313
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     # RT1 stored dates in "Seconds from the epoch" so we   | 
| 
314
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     # need to convert that to ISO so RT3 can grok it  | 
| 
315
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     foreach my $type (qw(Due Told Created Updated)) {  | 
| 
316
 | 
0
 | 
  
  0
  
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
         if (defined $args{$type} && $args{$type} =~ /^\d+$/) {  | 
| 
317
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             my $date = new RT::Date($RT::SystemUser);  | 
| 
318
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $date->Set( Format => 'unix', Value => $args{$type} );  | 
| 
319
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $args{$type} = $date->ISO;  | 
| 
320
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }   | 
| 
321
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
322
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
323
 | 
0
 | 
  
  0
  
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
     if ($args{Area} && (my $area = delete $args{Area})) {  | 
| 
324
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         print "setting Area $area" if $self->config->debug;  | 
| 
325
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         my $cf_obj = $queue->CustomField('Area');  | 
| 
326
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         $args{'CustomField-'.$cf_obj->Id} = $area;;  | 
| 
327
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
328
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
329
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $ticket = new RT::Ticket($RT::SystemUser);  | 
| 
330
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my ($val, $msg) = $ticket->Import(Requestor => \@requestors, %args);   | 
| 
331
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     die $msg unless $val;  | 
| 
332
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
333
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     if ($args{Told}) {  | 
| 
334
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         # Create/Import doesn't bubble Told up properly in some RT3.6.3 and earlier  | 
| 
335
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         $ticket->__Set( Field => 'Told', Value => $args{Told} );  | 
| 
336
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
337
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
338
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     return $ticket;  | 
| 
339
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 }  | 
| 
340
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
341
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head3 create_transactions  | 
| 
342
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
343
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 takes Path => /path/to/transaction/file, Ticket => RT::Ticket,   | 
| 
344
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Transactions => [arrayref of transaction data]  | 
| 
345
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
346
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =cut  | 
| 
347
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
348
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 sub create_transactions {  | 
| 
349
 | 
0
 | 
 
 | 
 
 | 
  
0
  
 | 
  
1
  
 | 
 
 | 
     my $self = shift;  | 
| 
350
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my %args = @_;  | 
| 
351
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $ticket = $args{Ticket};  | 
| 
352
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $path = $args{Path};  | 
| 
353
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
354
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $Status = "open";  | 
| 
355
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $Queue = "(unknown)";  | 
| 
356
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $Area = '';  | 
| 
357
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $Subject = '';  | 
| 
358
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $Owner = $RT::Nobody->Id;  | 
| 
359
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $Requestor = $RT::Nobody->Id;  | 
| 
360
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $Priority = $ticket->InitialPriority();  | 
| 
361
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $FinalPriority = $ticket->Priority();  | 
| 
362
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
363
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     foreach my $txn (@{$args{Transactions}}) {  | 
| 
 
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
364
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         my (%trans_args, $MIMEObj);  | 
| 
365
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
           | 
| 
366
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         print "t";  | 
| 
367
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
           | 
| 
368
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         my $load_content = 0;  | 
| 
369
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         $trans_args{'Type'} = '';  | 
| 
370
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         $trans_args{'Field'} = '';  | 
| 
371
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
           | 
| 
372
 | 
0
 | 
  
  0
  
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
         if ( ( $txn->{type} eq 'create' ) or ($txn->{type} eq 'import') ) {  | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
373
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $load_content = 1;  | 
| 
374
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Type'} = "Create";  | 
| 
375
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }   | 
| 
376
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         elsif ( $txn->{type} eq 'status' ) {  | 
| 
377
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Type'} = "Status";  | 
| 
378
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Field'} = "Status";  | 
| 
379
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'OldValue'} = $Status;  | 
| 
380
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'NewValue'} = $txn->{trans_data};  | 
| 
381
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $Status = $txn->{trans_data};  | 
| 
382
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }   | 
| 
383
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         elsif ( $txn->{type} eq 'correspond' ) {  | 
| 
384
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $load_content = 1;  | 
| 
385
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Type'} = "Correspond";  | 
| 
386
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }   | 
| 
387
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         elsif ( $txn->{type} eq 'comments' ) {  | 
| 
388
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $load_content = 1;  | 
| 
389
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Type'} = "Comment";  | 
| 
390
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }   | 
| 
391
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         elsif ( $txn->{type} eq 'queue_id' ) {  | 
| 
392
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Type'} = "Set";  | 
| 
393
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Field'} = "Queue";  | 
| 
394
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'OldValue'} = $Queue;  | 
| 
395
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'NewValue'} = $txn->{trans_data};  | 
| 
396
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $Queue = $txn->{trans_data};  | 
| 
397
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }   | 
| 
398
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         elsif ( $txn->{type} eq 'owner' ) {  | 
| 
399
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
400
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Type'} = "Owner";  | 
| 
401
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Field'} ="Owner";  | 
| 
402
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'OldValue'} = $Owner;  | 
| 
403
 | 
0
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
             $txn->{trans_data} ||= 'Nobody';  | 
| 
404
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
405
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             my $new_user = RT::User->new($RT::SystemUser);  | 
| 
406
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $new_user->Load($txn->{'trans_data'});  | 
| 
407
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'NewValue'} = $new_user->Id;  | 
| 
408
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
409
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             my $actor = new RT::User($RT::SystemUser);  | 
| 
410
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $txn->{actor} = 'RT_System' if ($txn->{actor} eq '_rt_system');  | 
| 
411
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $actor->Load($txn->{actor});  | 
| 
412
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
413
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             #take/give  | 
| 
414
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
           | 
| 
415
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $Owner = $RT::Nobody->Id unless ($Owner);  | 
| 
416
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
417
 | 
0
 | 
  
  0
  
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
             if ($Owner == $RT::Nobody->Id &&  | 
| 
 
 | 
 
 | 
  
  0
  
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
418
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $txn->{trans_data} eq $txn->{actor} ) {  | 
| 
419
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $trans_args{'Type'} = 'Take';  | 
| 
420
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             } elsif ( $Owner == $actor->Id  &&  | 
| 
421
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                       $new_user->Id == $RT::Nobody->Id ) {  | 
| 
422
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $trans_args{'Type'} = 'Untake';  | 
| 
423
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             } elsif ( $Owner != $RT::Nobody->Id) {  | 
| 
424
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $trans_args{'Type'} = 'Steal';  | 
| 
425
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             } else {  | 
| 
426
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $trans_args{'Type'} = 'Give';  | 
| 
427
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             }          | 
| 
428
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
429
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $Owner = $new_user->Id;  | 
| 
430
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
431
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }   | 
| 
432
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         elsif ( $txn->{type} eq 'effective_sn' ) {  | 
| 
433
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Type'} = "AddLink";  | 
| 
434
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Field'} ="MemberOf";  | 
| 
435
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Data'} = "Ticket ". $ticket->Id.  | 
| 
436
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               " MergedInto ticket ". $txn->{trans_data};  | 
| 
437
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
438
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }   | 
| 
439
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         elsif ( $txn->{type} eq 'area' ) {  | 
| 
440
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Type'} = "CustomField";  | 
| 
441
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'OldValue'} = $Area;  | 
| 
442
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'NewValue'} = $txn->{trans_data};  | 
| 
443
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $Area = $txn->{trans_data};  | 
| 
444
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }   | 
| 
445
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         elsif ( $txn->{type} eq 'requestors' ) {  | 
| 
446
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             # RT1 removed requestors by recording a transaction with  | 
| 
447
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             # '' for trans_data.  For RT3 we need to say "DelWatcher"   | 
| 
448
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             # AND tell RT which requestor we're nuking.  | 
| 
449
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Field'} ="Requestor";  | 
| 
450
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
451
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             if ($txn->{trans_data}) {  | 
| 
452
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $trans_args{'Type'} = "AddWatcher";  | 
| 
453
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 # earlier RTs stored email addresses in the Transaction  | 
| 
454
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 # RT3 calls Load on that address and goes splody  | 
| 
455
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 # since Load only works on id/username  | 
| 
456
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 my $user = $self->_load_or_create_user(EmailAddress => $txn->{trans_data});  | 
| 
457
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $trans_args{NewValue} = $user->Id;  | 
| 
458
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $Requestor = $user->Id;  | 
| 
459
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             } else {  | 
| 
460
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $trans_args{Type} = "DelWatcher";  | 
| 
461
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $trans_args{OldValue} = $Requestor;  | 
| 
462
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             }  | 
| 
463
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }   | 
| 
464
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         elsif ( $txn->{type} eq 'date_due' ) {  | 
| 
465
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Type'} = "Set";  | 
| 
466
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Field'} ="Due";  | 
| 
467
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             my $date = new RT::Date($RT::SystemUser);  | 
| 
468
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $date->Set( Format=>'unix', Value=>$txn->{trans_data} );  | 
| 
469
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'NewValue'} = $date->ISO();  | 
| 
470
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }   | 
| 
471
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         elsif ( $txn->{type} eq 'subject' ) {  | 
| 
472
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Type'} = "Set";  | 
| 
473
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Field'} ="Subject";  | 
| 
474
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'OldValue'} = $Subject;  | 
| 
475
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'NewValue'} = $txn->{trans_data};  | 
| 
476
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $Subject = $txn->{trans_data};  | 
| 
477
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
478
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }   | 
| 
479
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         elsif ( $txn->{type} eq 'priority' ) {  | 
| 
480
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Type'} = "Set";  | 
| 
481
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Field'} ="Priority";  | 
| 
482
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'OldValue'} = $Priority;  | 
| 
483
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'NewValue'} = $txn->{'trans_data'};  | 
| 
484
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $Priority = $txn->{'trans_data'};  | 
| 
485
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
486
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }   | 
| 
487
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         elsif ( $txn->{type} eq 'final_priority' ) {  | 
| 
488
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Type'} = "Set";  | 
| 
489
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Field'} ="FinalPriority";  | 
| 
490
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'OldValue'} = $FinalPriority;  | 
| 
491
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'NewValue'} = $txn->{'trans_data'};  | 
| 
492
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $FinalPriority = $txn->{'trans_data'};  | 
| 
493
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
494
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }   | 
| 
495
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         elsif ( $txn->{type} eq 'date_told' ) {  | 
| 
496
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Type'} = "Set";  | 
| 
497
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'Field'} = "Told";  | 
| 
498
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
499
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             my $date = new RT::Date($RT::SystemUser);  | 
| 
500
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $date->Set( Format=>'unix', Value=>$txn->{trans_data} );  | 
| 
501
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans_args{'NewValue'} = $date->ISO();  | 
| 
502
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
503
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         } else {  | 
| 
504
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             die "unrecognized transaction type: $txn->{type}";  | 
| 
505
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }  | 
| 
506
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
507
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         my $filename = $txn->{serial_num}.".".$txn->{id};  | 
| 
508
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
           | 
| 
509
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         if ( $load_content ) {  | 
| 
510
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             if (my $trans_file = $self->_find_transaction_file(Path => $args{Path},   | 
| 
511
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                                                                Date => $txn->{trans_date},  | 
| 
512
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                                                                Filename => $filename ) ) {  | 
| 
513
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $MIMEObj = $self->_process_transaction_file(File => $trans_file);  | 
| 
514
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             }  | 
| 
515
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }  | 
| 
516
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
           | 
| 
517
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
           | 
| 
518
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         if ( $trans_args{'Type'} ) {  | 
| 
519
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
520
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             my $User;  | 
| 
521
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             if ($txn->{actor}) {  | 
| 
522
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                $User = $self->_load_or_create_user(EmailAddress => $txn->{actor});  | 
| 
523
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             } else {  | 
| 
524
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $User = RT::User->new($RT::System);  | 
| 
525
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $User->Load($RT::Nobody->Id);  | 
| 
526
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             }  | 
| 
527
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             my $created = new RT::Date($RT::SystemUser);  | 
| 
528
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $created->Set( Format=>'unix', Value=>$txn->{'trans_date'});  | 
| 
529
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                   | 
| 
530
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             my $trans = new RT::Transaction($User);  | 
| 
531
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
532
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             # Allow us to set the 'Created' attribute.   | 
| 
533
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans->{'_AccessibleCache'}{Created} = { 'read'=>1, 'write'=>1 };  | 
| 
534
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $trans->{'_AccessibleCache'}{Creator} = { 'read'=>1, 'auto'=>1 };  | 
| 
535
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
536
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             my ($transaction, $msg) =   | 
| 
537
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               $trans->Create( Ticket => $ticket->Id,  | 
| 
538
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                               Type => $trans_args{'Type'},  | 
| 
539
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                               Data => $trans_args{'Data'},  | 
| 
540
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                               Field => $trans_args{'Field'},  | 
| 
541
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                               NewValue => $trans_args{'NewValue'},  | 
| 
542
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                               OldValue => $trans_args{'OldValue'},  | 
| 
543
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                               MIMEObj => $MIMEObj,  | 
| 
544
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                               Created => $created->ISO,  | 
| 
545
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                               ActivateScrips => 0  | 
| 
546
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                             );  | 
| 
547
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
548
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             unless ($transaction) {  | 
| 
549
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 die("Couldn't create transaction for $txn->{id} $msg\n")   | 
| 
550
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             }  | 
| 
551
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         } else {  | 
| 
552
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             die "Couldn't parse ". $txn->{id};  | 
| 
553
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }  | 
| 
554
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
555
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     return $ticket;  | 
| 
556
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 }  | 
| 
557
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
558
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head3 _find_transaction_file  | 
| 
559
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
560
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 RT1 would sometimes get confused about timezones and store  | 
| 
561
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 a file in tomorrow or yesterday's path.  Go find the file.  | 
| 
562
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
563
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =cut  | 
| 
564
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
565
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 sub _find_transaction_file {  | 
| 
566
 | 
0
 | 
 
 | 
 
 | 
  
0
  
 | 
 
 | 
 
 | 
     my $self = shift;  | 
| 
567
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my %args = @_;  | 
| 
568
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
569
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my @files;  | 
| 
570
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     foreach my $date ($args{Date},$args{Date}+43200,$args{Date}-43200) {  | 
| 
571
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
572
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         my $file = time2str("$args{Path}/%Y/%b/%e/",$date,'PST');  | 
| 
573
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         $file .= $args{Filename};  | 
| 
574
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         $file =~ s/ //;  | 
| 
575
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
576
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         print "\nTesting $file" if $self->config->debug;  | 
| 
577
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         if (-e $file) {  | 
| 
578
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             return $file  | 
| 
579
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         } else {  | 
| 
580
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             push @files,$file;  | 
| 
581
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }  | 
| 
582
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
583
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     warn "none of @files exist\n";  | 
| 
584
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     return;  | 
| 
585
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 }  | 
| 
586
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
587
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head3 _process_transaction_file  | 
| 
588
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
589
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 We need to turn the RT1 files back into MIME objects  | 
| 
590
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 This means converting the old Headers Follow line and  | 
| 
591
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 the broken MIME headers into something MIME::Parser  | 
| 
592
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 won't choke on.  | 
| 
593
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
594
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =cut  | 
| 
595
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
596
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 sub _process_transaction_file {  | 
| 
597
 | 
0
 | 
 
 | 
 
 | 
  
0
  
 | 
 
 | 
 
 | 
     my $self = shift;  | 
| 
598
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my %args = @_;  | 
| 
599
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $trans_file = $args{File};  | 
| 
600
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
601
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     print "\nprocessing file $trans_file" if $self->config->debug;  | 
| 
602
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
603
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     open (FILE,"<$trans_file") or die "can't open [$trans_file] $!";  | 
| 
604
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
605
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
606
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my(@headers, @body);  | 
| 
607
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $headers = 0;  | 
| 
608
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     while () {  | 
| 
609
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         if ( /^--- Headers Follow ---$/ ) {  | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
610
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $headers = 1;  | 
| 
611
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             next;  | 
| 
612
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         } elsif ( $headers ) {  | 
| 
613
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             next if /^\s*$/;  | 
| 
614
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             next if /^>From /;  | 
| 
615
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             push @headers, $_;  | 
| 
616
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         } else {  | 
| 
617
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             push @body, $_;  | 
| 
618
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }  | 
| 
619
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
620
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
621
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     #clean up files with false multipart Content-type  | 
| 
622
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my @n_headers;  | 
| 
623
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     while ( my $header = shift @headers ) {  | 
| 
624
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         if ( $header =~ /^content-type:\s*multipart\/(alternative|mixed|report|signed|digest|related)\s*;/i ) {  | 
| 
625
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             my $two = 0;  | 
| 
626
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             my $boundary;  | 
| 
627
 | 
0
 | 
  
  0
  
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
             if ( $header =~ /;\s*boundary=\s*"?([\-\w\.\=\/\+\%\#]+)"?/i ) {  | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
628
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $boundary = $1;  | 
| 
629
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             } elsif (( $header =~ /;\s*boundary=\s*$/i ) and  ($headers[0] =~ /\s*"?([\-\w\.\=\/\+\%\#]+)"?/i)) {  | 
| 
630
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 #special case for actual boundary on next line  | 
| 
631
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $boundary = $1;  | 
| 
632
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $two = 1;  | 
| 
633
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             } elsif ( $headers[0] =~ /(^|;)\s*boundary=\s*"([ \-\w\.\=\/\+\%\#]+)"/i ) { #embedded space, quotes not optional  | 
| 
634
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $boundary = $2;  | 
| 
635
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $two = 1;  | 
| 
636
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             } elsif ( $headers[0] =~ /(^|;)\s*boundary=\s*"?([\-\w\.\=\/\+\%\#]+)"?/i ) {  | 
| 
637
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $boundary = $2;  | 
| 
638
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $two = 1;  | 
| 
639
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             } elsif ( $headers[1] =~ /(^|;)\s*boundary=\s*"?([\-\w\.\=\/\+\%\#]+)"?/i ) {  | 
| 
640
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $boundary = $2;  | 
| 
641
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $two = 2;  | 
| 
642
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             } elsif ( $headers[2] =~ /(^|;)\s*boundary=\s*"?([\-\w\.\=\/\+\%\#]+)"?/i ) {  | 
| 
643
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 #terrible false laziness.  | 
| 
644
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $boundary = $2;  | 
| 
645
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 $two = 3;  | 
| 
646
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             } else {  | 
| 
647
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 warn "can\'t parse $header for boundry";  | 
| 
648
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             }  | 
| 
649
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             print "looking for $boundary in body\n" if $self->config->debug;  | 
| 
650
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             unless ( grep /^(\-\-)?\Q$boundary\E(\-\-)?$/, @body ) {  | 
| 
651
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 splice(@headers, 0, $two);  | 
| 
652
 | 
0
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
                 until ( !scalar(@headers) || $headers[0] =~ /^\S/ ) {  | 
| 
653
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                     warn "**WARNING throwing away header fragment: ". shift @headers;  | 
| 
654
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 }  | 
| 
655
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 warn "false Content-type: header removed\n";  | 
| 
656
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 push @n_headers, "Content-Type: text/plain\n";  | 
| 
657
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 push @n_headers, "X-Content-Type-Munged-By: RT import tool\n";  | 
| 
658
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
659
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 next; #This is here so we don't push into n_headers  | 
| 
660
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             }  | 
| 
661
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }  | 
| 
662
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         push @n_headers, $header;  | 
| 
663
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
664
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
665
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     print "..parsing.." if $self->config->debug;  | 
| 
666
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $parser = new MIME::Parser;  | 
| 
667
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     $parser->output_to_core(1);  | 
| 
668
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     $parser->extract_nested_messages(0);  | 
| 
669
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $MIMEObj = $parser->parse_data( [ @n_headers, "\n", "\n", @body ] );  | 
| 
670
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     print "parsed.." if $self->config->debug;  | 
| 
671
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     return $MIMEObj;  | 
| 
672
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 }   | 
| 
673
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
674
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head3 _load_or_create_user  | 
| 
675
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
676
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Given an EmailAddress, Name (username)  | 
| 
677
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 will try to load the user by username first and  | 
| 
678
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 then by EmailAddress.  If that fails, a new unprivileged   | 
| 
679
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 user will be created with Name => Name|EmailAddress  | 
| 
680
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
681
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Will carp if loading AND creating fail  | 
| 
682
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Otherwise returns a valid user object  | 
| 
683
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
684
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =cut  | 
| 
685
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
686
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 sub _load_or_create_user {  | 
| 
687
 | 
0
 | 
 
 | 
 
 | 
  
0
  
 | 
 
 | 
 
 | 
     my $self = shift;  | 
| 
688
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my %args = @_;  | 
| 
689
 | 
0
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
     $args{Name} ||= $args{EmailAddress};  | 
| 
690
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
691
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $user_obj = RT::User->new($RT::SystemUser);  | 
| 
692
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
693
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     $user_obj->Load( $args{Name} );  | 
| 
694
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     unless ($user_obj->Id) {  | 
| 
695
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         $user_obj->LoadByEmail($args{EmailAddress});  | 
| 
696
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
697
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     unless ($user_obj->Id) {  | 
| 
698
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         my ($val, $msg) = $user_obj->Create(%args,  | 
| 
699
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                                             Password => undef,  | 
| 
700
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                                             Privileged => 0,  | 
| 
701
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                                             Comments => undef  | 
| 
702
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         );  | 
| 
703
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
704
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         unless ($val) {  | 
| 
705
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             die "couldn't create user_obj for %args{Name}: $msg\n";  | 
| 
706
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }  | 
| 
707
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
708
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
709
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     unless ($user_obj->Id) {  | 
| 
710
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         carp "We couldn't find or create $args{Name}. This should never happen"  | 
| 
711
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
712
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     return $user_obj;  | 
| 
713
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 }  | 
| 
714
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               | 
| 
715
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head3 create_links   | 
| 
716
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
717
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 creates all accumulated links.  | 
| 
718
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 We do this at the end so that all the tickets will exist, rather  | 
| 
719
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 than doing it during ticket creation and having to work around  | 
| 
720
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 future tickets not being imported yet.  | 
| 
721
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
722
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =cut  | 
| 
723
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
724
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 sub create_links {  | 
| 
725
 | 
0
 | 
 
 | 
 
 | 
  
0
  
 | 
  
1
  
 | 
 
 | 
     my $self = shift;  | 
| 
726
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
727
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $merges = $self->_merges;  | 
| 
728
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
       | 
| 
729
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     foreach my $ticket (keys %$merges) {  | 
| 
730
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         my $into = $merges->{$ticket};  | 
| 
731
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         if ($self->config->debug) {  | 
| 
732
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             print "\nMerging $ticket into $into"   | 
| 
733
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         } else {  | 
| 
734
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             print ".";  | 
| 
735
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }  | 
| 
736
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
737
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         my $mergeinto = RT::Ticket->new($RT::SystemUser);  | 
| 
738
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         $mergeinto->Load($into);  | 
| 
739
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
740
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         unless ($mergeinto->Id) {  | 
| 
741
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             print "Skipping $ticket => $into because $into doesn't exist";  | 
| 
742
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             next;  | 
| 
743
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }  | 
| 
744
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
745
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         # Store the link in the DB.  | 
| 
746
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         my $link = RT::Link->new($RT::SystemUser);  | 
| 
747
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         my ($linkid) = $link->Create(Target => $into,  | 
| 
748
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                                      Base => $ticket,   | 
| 
749
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                                      Type => 'MergedInto');  | 
| 
750
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
           | 
| 
751
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         my $ticket_obj = RT::Ticket->new($RT::SystemUser);  | 
| 
752
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         $ticket_obj->Load($ticket);  | 
| 
753
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
           | 
| 
754
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         if ($ticket_obj->id != $ticket) {  | 
| 
755
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             die "Ticket mismatch ".$ticket_obj->id ." and $ticket\n";  | 
| 
756
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }  | 
| 
757
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         my ($val, $msg) = $ticket_obj->__Set( Field => 'EffectiveId', Value => $into );  | 
| 
758
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
       | 
| 
759
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         print " couldn't set EffectiveId: $msg\n" unless ($val);  | 
| 
760
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
761
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
762
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 }  | 
| 
763
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
764
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head3 _merge_list  | 
| 
765
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
766
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 private data storage routine to hold what tickets are merged where  | 
| 
767
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
768
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head3 _merges  | 
| 
769
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
770
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 takes ticket => id, into => otherid  | 
| 
771
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 tracks what merges need doing after we're done  | 
| 
772
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 creating all the tickets.  | 
| 
773
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
774
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 When called without arguments, returns a hashref  | 
| 
775
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 containing ticketid => ticket to merge into  | 
| 
776
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
777
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =cut  | 
| 
778
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
779
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 sub _merges {  | 
| 
780
 | 
0
 | 
 
 | 
 
 | 
  
0
  
 | 
 
 | 
 
 | 
     my $self = shift;  | 
| 
781
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
782
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     unless (@_) {  | 
| 
783
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         return $self->_merge_list;  | 
| 
784
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }   | 
| 
785
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
786
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my %args = @_;  | 
| 
787
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my $list = $self->_merge_list;  | 
| 
788
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     $list->{$args{ticket}} = $args{into};  | 
| 
789
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     $self->_merge_list($list);  | 
| 
790
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     return;  | 
| 
791
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 }  | 
| 
792
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
793
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head3 _encode_data  | 
| 
794
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
795
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Used to make sure data gets properly unicode'd for RT3.6.  | 
| 
796
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Failure to use this in places will make non-americans unhappy  | 
| 
797
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
798
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Takes a hashref of arguments, returns an encoded hashref.  | 
| 
799
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
800
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =cut  | 
| 
801
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
802
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 sub _encode_data {  | 
| 
803
 | 
0
 | 
 
 | 
 
 | 
  
0
  
 | 
 
 | 
 
 | 
     my $self = shift;  | 
| 
804
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     my %args = %{shift||{}};  | 
| 
 
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
805
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
806
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     foreach my $key ( keys %args ) {  | 
| 
807
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         if ( !ref( $args{$key} ) ) {  | 
| 
 
 | 
 
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
808
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             $args{$key} = decode( $self->config->encoding, $args{$key} );  | 
| 
809
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }  | 
| 
810
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         elsif ( ref( $args{$key} ) eq 'ARRAY' ) {  | 
| 
811
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             my @temp = @{ $args{$key} };  | 
| 
 
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
812
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             undef $args{$key};  | 
| 
813
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             foreach my $var (@temp) {  | 
| 
814
 | 
0
 | 
  
  0
  
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 if ( ref($var) ) {  | 
| 
815
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
816
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                     push( @{ $args{$key} }, $var );  | 
| 
 
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
817
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 }  | 
| 
818
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 else {  | 
| 
819
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                     push( @{ $args{$key} }, decode( $self->config->encoding, $var ) );  | 
| 
 
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
820
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
                 }  | 
| 
821
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             }  | 
| 
822
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }  | 
| 
823
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         else {  | 
| 
824
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
             die "What do I do with $key for %args. It is a "  | 
| 
825
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
               . ref( { $args{$key} } );  | 
| 
826
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
         }  | 
| 
827
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     }  | 
| 
828
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
829
 | 
0
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
     return \%args;  | 
| 
830
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 }  | 
| 
831
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
832
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head1 AUTHOR  | 
| 
833
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
834
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Kevin Falcone  C<<  >>  | 
| 
835
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
836
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
837
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head1 LICENCE AND COPYRIGHT  | 
| 
838
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
839
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 Copyright (c) 2007, Best Practical Solutions, LLC.  All rights reserved.  | 
| 
840
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
841
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 This module is free software; you can redistribute it and/or  | 
| 
842
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 modify it under the same terms as Perl itself. See L.  | 
| 
843
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
844
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
845
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =head1 DISCLAIMER OF WARRANTY  | 
| 
846
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
847
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 BECAUSE THIS SOFTWARE IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY  | 
| 
848
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 FOR THE SOFTWARE, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN  | 
| 
849
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES  | 
| 
850
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 PROVIDE THE SOFTWARE "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER  | 
| 
851
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED  | 
| 
852
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE  | 
| 
853
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE IS WITH  | 
| 
854
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 YOU. SHOULD THE SOFTWARE PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL  | 
| 
855
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 NECESSARY SERVICING, REPAIR, OR CORRECTION.  | 
| 
856
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
857
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING  | 
| 
858
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 WILL ANY COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR  | 
| 
859
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 REDISTRIBUTE THE SOFTWARE AS PERMITTED BY THE ABOVE LICENCE, BE  | 
| 
860
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL, INCIDENTAL,  | 
| 
861
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE  | 
| 
862
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 THE SOFTWARE (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING  | 
| 
863
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 RENDERED INACCURATE OR LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A  | 
| 
864
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 FAILURE OF THE SOFTWARE TO OPERATE WITH ANY OTHER SOFTWARE), EVEN IF  | 
| 
865
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF  | 
| 
866
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 SUCH DAMAGES.  | 
| 
867
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
868
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 =cut  | 
| 
869
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
    | 
| 
870
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 
 | 
 1;  |